SPARK Lead | Managing Difficult Conversations

SPARK Lead is a virtual event series designed to support growing companies in the greater Ann Arbor region by offering insights and strategies on effective leadership, team development, and workplace culture.

Whether you’re an executive, HR professional, team leader, or someone who champions positive change, SPARK Lead provides practical tools to help you build strong, collaborative teams where everyone can contribute and succeed.

Session Overview:
Mastering difficult conversations is a hallmark of exceptional leadership and an essential skill in today’s complex workplace environments. This interactive workshop provides a proven framework for navigating high-stakes discussions with confidence, emotional intelligence, and strategic purpose. Participants will review advanced communication techniques to transform potentially contentious interactions into opportunities for clarity, relationship building, and positive organizational change, even when addressing sensitive topics or conflicting perspectives.

In this session, participants will:

• Identify conversation patterns and personal triggers that can escalate tension or derail productive dialogue.
• Consider a structured framework to clarify intentions and design effective conversation strategies.
• Master emotional regulation techniquest to maintain composure and objectivity during challenging exchanges.
• Implement advanced listening approaches that validate perspectives while guiding discussions toward resolution.
• Learn how to follow feedback and follow-up strategies that strengthen relationships and ensure commitment to outcomes.

Important Note: Due to the interactive nature of this series, participation is limited and recordings of the events will not be available.