Official Event
Customer retention and a high net promoter score are keys to growing your business and securing funding. Too often, entrepreneurs struggle with these metrics because they do not have the proper client service processes in place. Bad hiring, poor customer training and support, and over-selling the product can all be the causes of these bad metric results. This class will focus on client service best-practices to help you better understand how to make and keep customers happy and referenceable.
About the Presenter:
This SPARK.ed is hosted by Ann Arbor SPARK and led by Ted Dacko, a serial entrepreneur with decades of experience in B2B companies, engaging customers, and leading teams.
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